KANKEI Mumbai (India)

Business overview

Kankei is a business process outsourcing company based in India Our services are for brands and related to their transactions and engagement with their consumers and trade customers The two primary areas of work are CRM and Direct Marketing Support – This covers database management, customer profile management, CRM systems management, customer retention and loyalty management and trade engagement services Call Centre and Process Management – Includes live call centre, web chat, video call centre, email and social media response management, sales order processing and supply chain related processes With growing consumer and trade bases, brands need to constantly engage with their customers. Kankei is an organisation that can be relied upon to provide such transaction management and engagement related services We cater to a range of multinational and large domestic companies. Our clients and experience is in the following sectors: Telecom Banking and Financial Services Credit and Debit Cards Payment Services IT Hardware IT Software Media Appliances Insurance Food and Beverage Retail Consumer Goods ecommerce The company has provided services to several companies since 1998. Historically our services have been provided onshore within India for India based organisations. However our skills and abilities can be leveraged by international companies based outside India who may want to have some of their customer transaction and engagement services managed through a back office in India.



Industry Services
Business Type Service Provider
Establishment Year 1998
Firm Type Pvt Ltd.
Expand Level International

Products & Services

We provide Business Process Management Services. We are leading multinational and domestic brands have been using and appreciating our services.

Customer Acquisition Programs
Customer Transaction Management
Customer Service Outsourcing
Customer Retention Initiatives

Call centres, database management, direct to customer sales, direct marketing, supply chain management.
Following are our services :
Personal Contact Services including Direct Customer Contact Programmes, Secondary Salesforce Programmes and Field Audit Services. Call Center Solutions including Inbound Call Management, Outbound Telemarketing and Interactive Automated Telecontact Services. Electronic Marketing Solutions including Database Management, Web Solutions, Sales and Marketing Software and Process Automation


Inbound Customer Service - Live agent on phone, Live Web Chat, IVR / Voice Mail Support, Email Response Management, IVR / Voice Mail Support etc.

Consumer Services Management - Set up and management of 1800 Toll Free lines, Inbound call management, Email response management, PO Box and Physical Mail etc

Outbound Customer Contact - Order verification, Validation of customer or prospect database, Invitation to events and customer meets, Research and surveys etc.

Service Tracking - Contact of clients who are to be provided the technical or repair or maintenance service at their premises, Resolving any issue, Reporting back etc.

B2B Sales Lead Generation - Web research, Prospect database development, Email & Direct Mail Campaigns, Telesales & Appointment setting, Post appointment contact.

Social Media Response Management - While brands may have social media agencies for consumer services, our response management cell can take care of customer issues.

Marketing Program Support - Enrollment in loyalty programs, Consumer promotion fulfillment, Experiential marketing involving customer meets, Loyalty programs etc.

Sales and CRM System Management - Contact of field teams an collection of information and updates on phone, Updating of client data records, Data creation from business cards etc.

Ecommerce Operations Support - Pre-order customer service and call centre, Order Receipt, Verification and Payment Reconciliation etc.

Direct Response Campaign Management - Short code set up using third parties, 1800 Toll Free Line Set up , Call handling, Outbound call for closure, Contests and Promotion etc.

Order Processing and Supply Chain Support - Order receipt on phone, web, email, sms, and fax, Order validation, Checking stocks and reconfirming order, Placement of orders etc.

Video Call Centre - Product Demos for high end and complicated products, First level problem resolution, Web sales of products etc.

Product Catalogue (12)

Contact Details

KANKEI

A 302 Dipti Classic, 32/34 Suren Road, Andheri East,
Mumbai, 400093 (Manipur) - (India)



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