For a multi-located organization, the success of the business rests on the shoulders of the people we rarely see. Hence it is critically important to facilitate and establish efficient communication while getting the Head Office, Remote Branches and Home Offices to act in unison. The options range from a simple voice call, to data sharing, chatting, presence, and even video collaboration amongst others. Of course to facilitate such a enablement, there are technology and cost decisions that require critical deliberation before one can choose the best fit.
Here’s where Syntel is different. We offer different solutions to match the needs of every industry. Beginning with the NEOS, which can be networked on SIP Trunks, it is the simplest, easiest and most cost effective option the industry has to offer. There can be remote extensions also configured on the office LAN either as an IP hard phone or soft client. Being fully geared on the application front, there is no need to enable resource sharing on this platform.
This goes a step beyond with the SV8100 series where networking is done such that even the resources at other locations can be pooled by the defined users on the network; E.g. there can be a common reception, or centralized billing, centralized voice mail, etc. This allows the independent offices to become a part of 1 central core.
And of course the ultimate in this comes on the Cisco BE6K / CUCM Platform where there can be total feature transparency via pure IP Networking making it possible to make the world 1 global office. In fact this goes beyond Voice into Video + Collaboration, enabling the user to truly explore the meaning of eliminating distances and experiencing in-person discussions.
The generic benefits of a Multi Site Office Communication are as follows. Some benefits could be applicable to all while others could be product specific:
Free Interoffice Calling owing to Voice on IP which brings in substantial reduction on the monthly telephone bills over short and long distance
Option to share resources across multiple locations including but not limited to Receptionist, Voice Mail, Call Billing, etc
Management of sites from a single location leading to better administration and supervision of the usage and operations
Continuous operation – should a power outage or network failure occur with the failover option to another site
Option to integrate with Video Communication as well as enable collaboration for critical in person meetings
Shared messaging systems for optimum use of staff including chat, presence in addition to voice and video capabilities
Syntel is the Telecom Division of Arvind Limited; a flagship Company of the Ahmedabad based Lalbhai Group; one of India’s most respected industrial houses in India with revenues exceeding USD 1 Billion. The group is the largest denim fabric manufacturer in the world and is licensed to manufacture and market a host of internationally renowned names in the garment industry such as Arrow, Lee, Wrangler, etc. Arvind’s telecom operations operations commenced in the year 1989 as a CDOT licensee for digital public and private switching equipment. In the nascent years the company made a major mark in establishing itself as one of the largest manufacturers of the 256 port Rural Automatic Exchanges. An active practitioner of quality systems, Syntel won its ISO 9001 certification in the year 1996 and was subsequently given the coveted Department of Telecommunication’s self-certification status for all its supplies of public switching equipment. In the year 1997, Syntel launched Shared Mobile Radio Services - under the brand name Omnitalk - in 10 metro and mini metro cities of India. Currently, this operation has been separated in a company called Arya Omnitalk. - the largest Walky Talky Solutions (PMRTS) provider in India today. Syntel’s current portfolio includes Business Communication Solutions including voice communication servers & soft switches, Video / Audio Conferencing & Collaboration Solutions. For the EPABX line of business, Syntel has its own manufacturing setup with a production capacity exceeding 750 machines per month. Syntel is also the leading partner for NEC India for their PNS range of solutions and recently Syntel has partnered with Cisco as their Advanced Telepresence (ATP) Certified Partner to take to market the Industry’s best Video Portfolio backed by the Service Guarantee of Syntel. Today Syntel serves a customer base of over 4 million users via 300 channel partners on a pan India basis, backed by 7 branch offices and over 100 field resources for sales and service support. Not to mention, it is also the preferred vendor with most leading Telcos. Owing to its reach and distribution infrastructure, Syntel today has carved a leadership position in the Mid-Market Business space and is fast consolidating its position in the Enterprise segment.. view more »