Vengage

Vengage

Product overview

Companies worldwide are continuously seeking ways to serve their customers more effectively. With over 44% of buyers stating that they would prefer to have video or text based customer service according to a Forbes Survey, companies are realizing that these satisfied customers become repeat customers. However, customer service as a discipline is going through major cost-based and manpower- led challenges. Creating an effective customer service framework is top priority for a number of leading companies. Delighting customers with exceptional service and support so that they become long-term customers is the real challenge. Traditional customer service channels such as the telephone and email remain important. However, social media and video customer service are emerging channels that companies simply cannot ignore.
Companies worldwide are continuously seeking ways to serve their customers more effectively. With over 44% of buyers stating that they would prefer to have video or text based customer service according to a Forbes Survey, companies are realizing that these satisfied customers become repeat customers. However, customer service as a discipline is going through major cost-based and manpower- led challenges. Creating an effective customer service framework is top priority for a number of leading companies. Delighting customers with exceptional service and support so that they become long-term customers is the real challenge. Traditional customer service channels such as the telephone and email remain important. However, social media and video customer service are emerging channels that companies simply cannot ignore.

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CHIMERA TECHNOLOGIES PRIVATE LIMITED

Bangalore (India)

Computers and IT

Service Provider & Exporter/Importer

2000

International

About Company

We are an IT services company that builds solutions with a strong focus on innovation, solutions that are aligned with your business, helping it run better. Headquartered in Bangalore, India, Chimera brings together a can-do attitude with technology innovation, process expertise, and strong collaborative cross-skilled workforce that has the client solution at the center of its focus. At the heart of our success is the ability to conceptualize, architect and execute solutions that help client businesses move to the next level with technology. Chimera is a boutique technology house specializing in Application Management Services, Offshore Development Centers, Outsourced Product Development Services, Enterprise Services and Analytics with a deep industry expertise in the Banking and Telecom verticals. We support clients across North America and European markets with technology expertise spanning new-age tools and resources in addition to mastery over Microsoft and Java platforms. . view more »

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